News & Resources
4 Ways Your Tech Stack Can Improve Patient Satisfaction
More than ever before, businesses rely on customer feedback to understand and optimize the customer experience. In order to truly put the patient first and deliver the kind of experience they need and expect, your healthcare organization, PFS department, or contact center needs to be able to connect all your patient feedback data, from every channel, onto a single platform.
Why You Need to Multi-skill Your PFS Agents & How to Do It
First, remember that your primary patient experience touchpoint is no longer the “call” center. From phone calls and emails to live chats and social media, patients want and demand more ways to interact with your organization than ever before.
See Why Culture is the First Step in Awesome Experience Management
It’s true. Your culture can directly impact how your organization approaches the patient experience (and the health of your revenue stream).
Why Healthcare Organizations Need Experience Management Now
Leading healthcare and patient financial services (PFS) teams have long understood the need to put patients at the center of their organizations – delivering a customer experience that conveys true value and helping staff meet patients’ rising expectations.
Colorado Senate Bill 20-211 – Limitations on Extraordinary Collections Actions
A briefing of the Colorado SB20-211: Limitations on Extraordinary Collection Actions
What Patient Financial Services Teams Can Learn from Disney
A free, on-demand webinar about creating a patient experience that improves patient payments.
COVID-19 UPDATE AND RESPONSE MEASURES
Revenue Enterprises cares about our clients and the patients with whom we work and this is a brief post to share what we are doing to ensure uncommon compassion and unmatched results in response to COVID-19.
3 Pillars of a Positive Patient Experience
Just as ”customer experience” is a leading topic in the B2C world, “patient experience” is gaining more and more attention in healthcare.
4 Questions to Optimize Your Patient Financial Services Touchpoints
Optimize your patient touchpoints and create the kind of billing experience that leads to higher revenue.
The 5 Rules of De-escalation Training
The job of a patient financial services (PFS) employee is anything but easy. On a daily basis, revenue and billing service representatives encounter questions, confusion, frustration, and sometimes flat-out anger from patients in regard to their medical bills
Events
No Current Upcoming Events
Revenue Enterprises has suspended all travel and in-person conferences and events indefinitely due to the COVID-19. Please continue to check back for updates!