Articles

COVID-19 UPDATE AND RESPONSE MEASURES

Apr 7, 2020

Here’s what Revenue Enterprises is doing to ensure uncommon compassion and unmatched results in response to COVID-19.

Despite the disruption of the COVID-19 outbreak, Revenue Enterprises has continued to be fully operational with our remote workforce at 100% to ensure the safety of our employees and to do our part to help with reducing the spread of this crisis. We will continue to serve our patients and clients with the same level of compassion and excellence we have always provided. We are here for you and wish everyone a safe and speedy recovery to normalcy!

    Some of the actions we have taken are:

      • We have leveraged our technology to expand our remote workforce to 100% of our staff
      • We have enhanced our security measures to ensure HIPAA and SOC 2 Level site and data security protocols remain intact with the remote workforce scenarios
      • We have expanded services to support clients by offering
        • Overflow Call Management
        • Scheduling & Patient Customer Service Support
      • We have rapidly customized some programs at our clients’ request to modify or defer payment plans and offer discount programs to better support their patients
      • We have developed customized patient statements to provide COVID-19 and other specialized messaging

      The results of these efforts have been outstanding to date. We have not experienced any loss of service for our clients or their patients. Our telephone service levels have also remained well above industry standards. We continue to stand ready to assist you and your patients and have the staff, technology, and knowledge to be able to make a difference for you and your community!

      If you have questions or would like more information please contact us by emailing info@revenueenterprises.com or call 800-774-7417.

      Karie Bostwick

      VP of People and Compliance

      As VP of People and Compliance at Revenue Enterprises, Karie Bostwick oversees People functions including recruiting, training, onboarding, engagement and satisfaction. Additionally, she is responsible for compliance training, oversight and monitoring.

      Karie has a long history of working in the revenue cycle support industry. Her skills span leadership, operations start up, policies and procedures development, operations workflow, budgeting and client management.

      She is passionate about the experience of our people, patients and the Healthcare clients we serve and believes that a team of diverse, talented and motivated individuals working together toward a common goal can make a difference.

      Robert Sterett

      VP of Information Technology

      As a transformational leader Robert Sterrett has leveraged his 20 years of experience to build effective service lines and exceptional teams. In his role as VP of Information Technology at Revenue Enterprises, Robert excels at taking a unique, balanced, and strategic approach to technology leadership with people first for the best possible outcome. Using his experience from engineering, project management and service line management he takes a multi-faceted approach to ensure the right people are in the correct position coupled with the best technology to meet or exceed all expectations from security to compliance and business continuity.

      Robert’s leadership style lends itself to building long term relationships and has consistently been a relied upon strength in many organizations. Over Robert’s time as an IT operational and project leader, he has spent significant time in both hands-on technology facing roles and client centric management roles to bring the best solutions that strive to meet the business and client needs.

      Focusing heavily on his personal development skills and opportunities, Robert continues to foster coaching and mentorship relationships everywhere in his life, and the lives around him.

      Douglas Dunbar

      VP of Sales & Marketing

      As VP of Sales and Marketing for Revenue Enterprises, Douglas Dunbar leads with a passion for building strategic partnerships, nurturing relationships, and upholding customer service excellence. In his role, Doug focuses on marketing and brand strategy, sales team leadership, and working closely with members of the management team to best serve company goals.

      Doug has over 28 years of National sales and marketing call/contact center leadership, with 10 years of service specifically at Revenue Enterprises. Currently, Doug serves as part of Wyoming HFMA Chapter leadership and has held various roles in Colorado HFMA Chapter leadership for over 9 years.

      In his spare time, Doug is very family oriented. Additionally, he loves traveling, cycling, golfing, fishing, hunting, and boating.

      Kris Brumley, MBA

      SVP/COO

      As SVP/COO of Revenue Enterprises, Kris Brumley is a collaborative partner within the executive team and a leader for operational functions across the organization. Kris productively shares vision, drives innovation, and supports those around her in a way that elevates them and fosters continuous improvement and results. She has helped create a supportive environment for clients resulting in 98% client retention and a 65% NPS score for all clients and 75% for top clients by revenue.

      Kris possesses an MBA in data analytics and has twenty-five years of experience in the healthcare industry, with 19 specifically in revenue cycle. She brings a wealth of customer service experience to her role and has worn many hats at Revenue Enterprises including Director of Business Development, EBO Division Director, and VP of Client Experience Management.

      In her personal life, Kris is as busy outside of work as inside. She values spending time with her family, and enjoys fishing, hiking, traveling and interior decorating and design.

      Timothy (Tim) Brainerd

      CEO

      As CEO of Revenue Enterprises for almost 20 years, Tim Brainerd leads by example. He promotes a shared vision and stewards a culture of Integrity, Passion, and Respect. He has assembled and empowered high-performing talent and teams to support customers, facilitate strategic planning and manage the capital of the company. Under his leadership, Revenue Enterprises has doubled in size three times over the past fifteen years while maintaining a culture of caring and gratefulness.

      Tim has close to four decades of revenue cycle experience, including nineteen years with RSI
      Enterprises. He has been a past president of Colorado Chapter of the HFMA and a presenting speaker on the topic of Leadership. He is a fifteen-year member of Vistage International, the world’s largest CEO coaching and peer advisory organization for small and midsize business leaders.

      Raised in the Midwest, Tim values humble principles like being respectful, caring, passionate, self-reliant, and most importantly grateful. His most important lesson and the lesson he hopes to pass on in all relationships is living the Golden Rule–do unto others as you would have them do unto you. He is intentional in his choices and believes in making decisions, taking action, being accountable, and loving your neighbors.

      Whenever possible, Tim spends his time with his wife of nearly forty years, his adult children, and his grandchildren. His hobbies include fishing, golfing, traveling as well as game nights and sharing great food with his family.