by Revenue Enterprises | Oct 27, 2022 | Articles
Right person, right place The right people in the right positions can make all the difference when it comes to creating a positive client and patient experience but also when it comes to internal culture. Attracting and retaining those top-notch employees is a...
by Revenue Enterprises | Oct 22, 2020 | Articles
Develop a multi-skilled workforce that delivers the best patient experience in an omnichannel world. Experience management (XM) is as critical in healthcare as it is in consumer-based industries. And building positive experiences that drive both patient loyalty and...
by Revenue Enterprises | Oct 21, 2020 | Articles
Customer experience is critical to every industry, but not always at the top of the list in healthcare. It’s tempting for many healthcare organizations and patient financial services (PFS) departments to focus on metrics that favor cost-savings rather than experience...
by Revenue Enterprises | Oct 15, 2020 | Articles
How to engage with patients and improve payments in your revenue cycle. Leading healthcare and patient financial services (PFS) teams have long understood the need to put patients at the center of their organizations – delivering a customer experience that conveys...