Digitizing the Patient Financial Experience: Two Opportunities to Create a Patient-Centric Experience

Digitizing the Patient Financial Experience: Two Opportunities to Create a Patient-Centric Experience

Kris Brumley, MBA, SVP/COO, Revenue Enterprises As Seen in HealthIT Answers Companies across industries are scrambling to create more personalized consumer experiences, and they’re turning to digital solutions to do so. Digital technology can provide customized...
Defining and Benchmarking World-class Customer Service

Defining and Benchmarking World-class Customer Service

Ron Jones, Director of Operations, Revenue Enterprises As Seen In Healthcare IT Today Benchmarks are a hallmark of quality in both clinical and nonclinical healthcare processes. However, customer service as part of patient satisfaction is one area where there is no...
Making it Easier For Patients to Pay is a Win-Win for Patients and Hospitals Alike

Making it Easier For Patients to Pay is a Win-Win for Patients and Hospitals Alike

Self-pay and private insurance comprise 68.9% of the typical hospital’s payer mix, representing $759 billion in net patient revenue. The self-pay portion of that amount continues to grow as the adoption of high-deductible health plans continues. This means hospitals...
The Importance of Patient Access Support Solutions for Rural Communities

The Importance of Patient Access Support Solutions for Rural Communities

Healthcare is human care. At the heart of every patient-provider encounter is a unique individual trying to solve health challenges and live their best life. It’s a relationship built on trust and accessibility. But with the growing complexity of our healthcare...
Revitalizing Patient Access: Strategies to Enhance Financial Outcomes and Improve Patient Satisfaction

Revitalizing Patient Access: Strategies to Enhance Financial Outcomes and Improve Patient Satisfaction

In today’s healthcare landscape, hospitals face razor-thin margins, with staffing shortages and increasing patient self-pay adding to the complexity of revenue cycle management. At the same time, patients are struggling to pay for their healthcare, often facing...