Here’s what Revenue Enterprises is doing to ensure uncommon compassion and unmatched results in response to COVID-19.
Despite the disruption of the COVID-19 outbreak, Revenue Enterprises has continued to be fully operational with our remote workforce at 100% to ensure the safety of our employees and to do our part to help with reducing the spread of this crisis. We will continue to serve our patients and clients with the same level of compassion and excellence we have always provided. We are here for you and wish everyone a safe and speedy recovery to normalcy!
Some of the actions we have taken are:
- We have leveraged our technology to expand our remote workforce to 100% of our staff
- We have enhanced our security measures to ensure HIPAA and SOC 2 Level site and data security protocols remain intact with the remote workforce scenarios
- We have expanded services to support clients by offering
- Overflow Call Management
- Scheduling & Patient Customer Service Support
- We have rapidly customized some programs at our clients’ request to modify or defer payment plans and offer discount programs to better support their patients
- We have developed customized patient statements to provide COVID-19 and other specialized messaging
The results of these efforts have been outstanding to date. We have not experienced any loss of service for our clients or their patients. Our telephone service levels have also remained well above industry standards. We continue to stand ready to assist you and your patients and have the staff, technology, and knowledge to be able to make a difference for you and your community!
If you have questions or would like more information please contact us by emailing info@revenueenterprises.com or call 800-774-7417.