Case Study

How Empathy Transformed a Patient’s Billing Experience (and Changed Lives)

Download this free case study for a real-life example of a powerful patient experience. See how a single patient financial services (PFS) professional used empathy to improve a patient’s billing experience and change her life. You’ll learn ways to:

  • Listen to patients while meeting handle-time goals
  • Turn routine and escalated calls into positive interactions
  • Stay uplifted and encouraged in a challenging job

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Case Study

Creating patient interactions that leave positive impressions and lasting results.

The job of a PFS professional is anything but easy. They’re expected to guide patients through an always-changing healthcare industry, stay on top of call handle-times, bring in more patient payments, and deliver excellent service. But there are ways to deliver consistently positive patient experiences – even on the longest days, with the most difficult patients.