Patient
Satisfaction

Our Solutions

At Revenue Enterprises we prioritize an exceptional patient financial experience. By joining your mission and upholding your culture of care through every stage of the revenue cycle we achieve better outcomes – both for your organization and your patients.

Our team prioritizes positive working relationships with your patients to ensure genuine satisfaction and unmatched revenue.

Uncommon Compassion

“She was great, very very helpful. Very kind and patient. I didn’t agree with the bill, as I am a nurse myself. Sophie was great and helped me figure everything out . And she helped me make a payment. So I just wanted to share that with you.”
☆☆☆☆☆
“She was great, very very helpful. Very kind and patient. I didn’t agree with the bill, as I am a nurse myself. Sophie was great and helped me figure everything out. And she helped me make a payment. So I just wanted to share that with you.”
Uncommon Compassion 3
“Maria went above and beyond. She stayed on the line for so long with me, and even worked through her lunch time trying to assist me . She had such amazing customer service that was next to none."
☆☆☆☆☆
“Maria went above and beyond. She stayed on the line for so long with me, and even worked through her lunch time trying to assist me. She had such amazing customer service that was next to none."
Uncommon Compassion 2
“I've been in service industry my whole life. My interaction with Wanda was over the top for a variety of different reasons … she helped me with so many things, she really cared, went above above and beyond, and paid attention to detail . I'd love to send her a nice handwritten note from my wife and I. It was as good of service that I've experienced in 40 years. It was Incredible! ”
☆☆☆☆☆
“I've been in service industry my whole life. My interaction with Wanda was over the top for a variety of different reasons … she helped me with so many things, she really cared, went above above and beyond, and paid attention to detail. I'd love to send her a nice handwritten note from my wife and I.  It was as good of service that I've experienced in 40 years. It was Incredible!”
Uncommon Compassion 1

Uncompromising Clarity

”There were charges in my summary that did not get billed on my insurance. There were amounts that needed to be adjusted. Thomas was the person I spoke to and he was a wealth of information . Of all the times I’ve spoken to patient services Thomas was the most informed and extremely helpful person.”
☆☆☆☆☆
”There were charges in my summary that did not get billed on my insurance. There were amounts that needed to be adjusted. Thomas was the person I spoke to and he was a wealth of information. Of all the times I’ve spoken to patient services Thomas was the most informed and extremely helpful person.”
Uncompromising Clarity 3
“I was totally satisfied with the help resolving a billing problem. Elizabeth took time to explain why I was billed & referred me to my secondary insurance co who immediately resolved the problem & said they’d re-submit my claim, giving me claim & reference numbers to give to [Hospital] bookkeeping dept. Elizabeth got me on the right track & after my call to her, everything just fell into place. Thank You, Elizabeth! ”
☆☆☆☆☆
“I was totally satisfied with the help resolving a billing problem. Elizabeth took time to explain why I was billed & referred me to my secondary insurance co who immediately resolved the problem & said they’d re-submit my claim, giving me claim & reference numbers to give to [Hospital] bookkeeping dept. Elizabeth got me on the right track & after my call to her, everything just fell into place. Thank You, Elizabeth!”
Uncompromising Clarity 2
“I’ve been in contact with Nikki through MyChart many of times, and she always goes above and beyond my expectations . I always know when she answers me, she is going to give me a knowledgeable explanation. I was questioning my bill and she gave me such a great explanation that I just paid the bill . I wanted to inform her supervisor of what I think is an excellent response from an employee who should be valued and commended. Thanks Nikki! ”
☆☆☆☆☆
“I’ve been in contact with Nikki through MyChart many of times, and she always goes above and beyond my expectations.  I always know when she answers me, she is going to give me a knowledgeable explanation. I was questioning my bill and she gave me such a great explanation that I just paid the bill.  I wanted to inform her supervisor of what I think is an excellent response from an employee who should be valued and commended. Thanks Nikki!”
Uncompromising Clarity 1

Unexpected Results

"I wanted to share some feedback regarding the conversation I just had with Angelique. She was very helpful! I just wanted to give you my honest feedback. I know a lot of times people only mention their poor experiences, so I wanted to highlight a very positive one. There’s been a lot of issues lately … and I’ve been having to call in a lot. And she was more helpful than others , used a lot of empathy, patiently explained in detail to me what was going on, and fixed it !”
☆☆☆☆☆
"I wanted to share some feedback regarding the conversation I just had with Angelique. She was very helpful!  I just wanted to give you my honest feedback.  I know a lot of times people only mention their poor experiences, so I wanted to highlight a very positive one. There’s been a lot of issues lately… and I’ve been having to call in a lot.  And she was more helpful than others, used a lot of empathy, patiently explained in detail to me what was going on, and fixed it!”
Unexpected Results 3
“I called in today to see about resolving my issue with my medical bill. Teresa helped me today. She was exemplary in demonstrating incredible active listening skills . I told her my story and she repeated it back to me precisely. She was very helpful, had a great telephone manner, and overall top-notch customer service skills. I wanted to ensure to pass this feedback along and how much I appreciate interacting with people like Teresa.”
☆☆☆☆☆
“I called in today to see about resolving my issue with my medical bill. Teresa helped me today. She was exemplary in demonstrating incredible active listening skills. I told her my story and she repeated it back to me precisely. She was very helpful, had a great telephone manner, and overall top-notch customer service skills. I wanted to ensure to pass this feedback along and how much I appreciate interacting with people like Teresa.”
Unexpected Results 2
"I am doing a whole lot better after speaking with Shanae. I've been dealing with this bill and insurance since May and Shanae just happened to be the lucky one to get my call. I don't believe I should be billed as it's incorrect. Shanae has done a ton and I literally mean a ton of work and following up with me on my account. She did a tremendous job, very confident, knowledgeable, speaks very clearly and is very compassionate. I broke my neck so I know I will have a lot more bills and I really hope all your reps are like Shanae. This has been the best billing experience I've had , and I know it sounds funny because no one likes bills but omg Shanae made this amazing! I can not thank her enough for all her help! ”
☆☆☆☆☆
"I am doing a whole lot better after speaking with Shanae. I've been dealing with this bill and insurance since May and Shanae just happened to be the lucky one to get my call. I don't believe I should be billed as it's incorrect. Shanae has done a ton and I literally mean a ton of work and following up with me on my account. She did a tremendous job, very confident, knowledgeable, speaks very clearly and is very compassionate. I broke my neck so I know I will have a lot more bills and I really hope all your reps are like Shanae. This has been the best billing experience I've had, and I know it sounds funny because no one likes bills but omg Shanae made this amazing! I can not thank her enough for all her help!”
Unexpected Results 1

Our Patients Say – Give them a Raise!

“There was an over billing/out of pocket situation that I knew would be happening, and dealing with the insurance company was a nightmare. Rod in patient billing went above and beyond on my behalf to make sure all of the financial information was explained correctly. Give him a raise.”
☆☆☆☆☆
“There was an over billing/out of pocket situation that I knew would be happening, and dealing with the insurance company was a nightmare. Rod in patient billing went above and beyond on my behalf to make sure all of the financial information was explained correctly. Give him a raise.”
Patients Say 3
“I used to be a Supervisor for Delta airlines. This girl needs to be recognized and promoted ! Some of the previous customer service people I have talked to in the past, I have been DISGUSTED by some of the service I received. Talia told me she would look into something for me, and told me she would call me back. And she actually did, when she said she would, and she was so helpful and had such amazing customer service skills. I don't want to be treated like a second-class citizen. She saved a customer.”
☆☆☆☆☆
“I used to be a Supervisor for Delta airlines.  This girl needs to be recognized and promoted!  Some of the previous customer service people I have talked to in the past, I have been DISGUSTED by some of the service I received.  Talia told me she would look into something for me, and told me she would call me back.  And she actually did, when she said she would, and she was so helpful and had such amazing customer service skills.  I don't want to be treated like a second-class citizen.  She saved a customer.”
Patients Say 2
“I want to tell you...I've called 4 times this morning back and forth between "xyz customer" and other centers trying to figure out my bills. I was very frustrated until I talked to Saja. She did what she needed to do, and she helped me a lot. I wanted to let you know she did a great job...give her a bonus.”
☆☆☆☆☆
“I want to tell you...I've called 4 times this morning back and forth between "xyz customer" and other centers trying to figure out my bills.  I was very frustrated until I talked to Saja. She did what she needed to do, and she helped me a lot. I wanted to let you know she did a great job...give her a bonus.”
Patients Say 1

<1 Minute

Time to Answer/Wait Times*

>93%

Patient Call Satisfaction

5-25%^

Higher Net Collections after initial 12 months as compared to industry average
*Metrics vary by program and are dependent on parameters

Karie Bostwick

VP of People and Compliance

As VP of People and Compliance at Revenue Enterprises, Karie Bostwick oversees People functions including recruiting, training, onboarding, engagement and satisfaction. Additionally, she is responsible for compliance training, oversight and monitoring.

Karie has a long history of working in the revenue cycle support industry. Her skills span leadership, operations start up, policies and procedures development, operations workflow, budgeting and client management.

She is passionate about the experience of our people, patients and the Healthcare clients we serve and believes that a team of diverse, talented and motivated individuals working together toward a common goal can make a difference.

Robert Sterett

VP of Information Technology

As a transformational leader Robert Sterrett has leveraged his 20 years of experience to build effective service lines and exceptional teams. In his role as VP of Information Technology at Revenue Enterprises, Robert excels at taking a unique, balanced, and strategic approach to technology leadership with people first for the best possible outcome. Using his experience from engineering, project management and service line management he takes a multi-faceted approach to ensure the right people are in the correct position coupled with the best technology to meet or exceed all expectations from security to compliance and business continuity.

Robert’s leadership style lends itself to building long term relationships and has consistently been a relied upon strength in many organizations. Over Robert’s time as an IT operational and project leader, he has spent significant time in both hands-on technology facing roles and client centric management roles to bring the best solutions that strive to meet the business and client needs.

Focusing heavily on his personal development skills and opportunities, Robert continues to foster coaching and mentorship relationships everywhere in his life, and the lives around him.

Douglas Dunbar

VP of Sales & Marketing

As VP of Sales and Marketing for Revenue Enterprises, Douglas Dunbar leads with a passion for building strategic partnerships, nurturing relationships, and upholding customer service excellence. In his role, Doug focuses on marketing and brand strategy, sales team leadership, and working closely with members of the management team to best serve company goals.

Doug has over 28 years of National sales and marketing call/contact center leadership, with 10 years of service specifically at Revenue Enterprises. Currently, Doug serves as part of Wyoming HFMA Chapter leadership and has held various roles in Colorado HFMA Chapter leadership for over 9 years.

In his spare time, Doug is very family oriented. Additionally, he loves traveling, cycling, golfing, fishing, hunting, and boating.

Kris Brumley, MBA

SVP/COO

As SVP/COO of Revenue Enterprises, Kris Brumley is a collaborative partner within the executive team and a leader for operational functions across the organization. Kris productively shares vision, drives innovation, and supports those around her in a way that elevates them and fosters continuous improvement and results. She has helped create a supportive environment for clients resulting in 98% client retention and a 65% NPS score for all clients and 75% for top clients by revenue.

Kris possesses an MBA in data analytics and has twenty-five years of experience in the healthcare industry, with 19 specifically in revenue cycle. She brings a wealth of customer service experience to her role and has worn many hats at Revenue Enterprises including Director of Business Development, EBO Division Director, and VP of Client Experience Management.

In her personal life, Kris is as busy outside of work as inside. She values spending time with her family, and enjoys fishing, hiking, traveling and interior decorating and design.

Timothy (Tim) Brainerd

CEO

As CEO of Revenue Enterprises for almost 20 years, Tim Brainerd leads by example. He promotes a shared vision and stewards a culture of Integrity, Passion, and Respect. He has assembled and empowered high-performing talent and teams to support customers, facilitate strategic planning and manage the capital of the company. Under his leadership, Revenue Enterprises has doubled in size three times over the past fifteen years while maintaining a culture of caring and gratefulness.

Tim has close to four decades of revenue cycle experience, including nineteen years with RSI
Enterprises. He has been a past president of Colorado Chapter of the HFMA and a presenting speaker on the topic of Leadership. He is a fifteen-year member of Vistage International, the world’s largest CEO coaching and peer advisory organization for small and midsize business leaders.

Raised in the Midwest, Tim values humble principles like being respectful, caring, passionate, self-reliant, and most importantly grateful. His most important lesson and the lesson he hopes to pass on in all relationships is living the Golden Rule–do unto others as you would have them do unto you. He is intentional in his choices and believes in making decisions, taking action, being accountable, and loving your neighbors.

Whenever possible, Tim spends his time with his wife of nearly forty years, his adult children, and his grandchildren. His hobbies include fishing, golfing, traveling as well as game nights and sharing great food with his family.