Accounts Receivables Solutions

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Healthcare revenue cycle solutions that prioritize patient engagement and satisfaction, while accelerating cash receipts

Revenue Enterprises offers extensive knowledge and a patient-centric tech-enabled approach ensuring accuracy, flexibility and transparency that prioritize positive patient interactions.

Patient Financial Experience Solutions

Early-Out, Self-Pay Billing and Customer Service

Flexible programs built to meet your needs, starting at the beginning of the self-pay revenue cycle and/or customized for optimal recovery and patient satisfaction outcomes.

  • Patient advocacy
  • Consultative account reconciliation
  • Detailed, transparent reporting
  • Enhanced, customized patient statements
  • Robust patient payment and statement solutions including:
    – Branded payment portal with digital wallets and alternative payment methods
    – Pay-by-Phone IVR options
    – Digital statement delivery with quick links for ease of payment
    – Payment plan terms to meet patient’s ability to pay

Bad Debt Recovery Services

Maintain positive working relationships with your patients to professionally navigate the compliance challenges of collections. We help you ensure efficient resolution of bills, genuine patient satisfaction, and unmatched revenue for your organization.

  • Knowledgeable and compassionate account representatives
  • Work efforts based on analytic data
  • Dedicated legal team
  • Self-help options for patients:
    – Payment portal with alternative payment methods
    – Mobile-friendly app
    – Online chat solutions for patients to visit with reps
    – IVR Pay-by-Phone options

Presumptive Charity Review

We deliver a proactive review to identify patients who qualify for charity under a provider’s financial assistance policy.

Extended Business Office-Contact Center Solutions

At the heart of our service, we embrace compassion and prioritize the patient experience right from the start.

Patient Scheduling

  • Improved clinical efficiency 
  • Higher provider and patient satisfaction
  • Better operations and outcome with routine appointment reminders

100% remote workforce for full availability

Flexible support for fluctuating call volumes

Eligibility, Preauthorization, and Financial Review

  • Proactive pre-appointment outreach to patients
    • understand and evaluate their unique needs
    • review demographic information
    • discuss the estimated costs
  • Real-time verification of eligibility and authorization
  • Screening for Medicaid and other coverage options

Overflow Call Support

Expert support from highly trained staff to provide continuity of service, efficient A/R workflows, reduced call abandonment rates, and improved patient satisfaction.

< 1 minute time to answer/wait times*

< 3% abandonment rates*

> 93% patient call satisfaction*

*Metrics vary by program and are dependent on parameters. 

Strategic Partner Services

Patient Account Financing

No recourse patient finance

0% interest patient financing

Payment Portal Solutions

State of the art patient payment portal solutions offering friendly options including:

  • Digital wallets
  • Self-help payment negotiation
  • Online chat capabilities

Patient Engagement Solutions

Engage patients with the information they need to feel confident and make their payments.

  • Omnichannel communication
  • Benefit coordination and explanation
  • Explanation of balances
  • Patient friendly branded statements
  • Patient experience surveys

Schedule a free consult

Speak with one of our AR solutions experts. Together, we’ll explore solutions to deliver the outcomes you and your patients need.

WHITE PAPER

The Ultimate Guide to Proven Experience Management

Learn how to thrive during healthcare disruptions, build a powerful patient experience, and add value back to your bottom line. In this free white paper, you’ll learn why today’s healthcare organizations need a smart approach to experience management (XM) and the practical steps to make it happen. 

Download now

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Karie Bostwick

VP of People and Compliance

As VP of People and Compliance at Revenue Enterprises, Karie Bostwick oversees People functions including recruiting, training, onboarding, engagement and satisfaction. Additionally, she is responsible for compliance training, oversight and monitoring.

Karie has a long history of working in the revenue cycle support industry. Her skills span leadership, operations start up, policies and procedures development, operations workflow, budgeting and client management.

She is passionate about the experience of our people, patients and the Healthcare clients we serve and believes that a team of diverse, talented and motivated individuals working together toward a common goal can make a difference.

Robert Sterett

VP of Information Technology

As a transformational leader Robert Sterrett has leveraged his 20 years of experience to build effective service lines and exceptional teams. In his role as VP of Information Technology at Revenue Enterprises, Robert excels at taking a unique, balanced, and strategic approach to technology leadership with people first for the best possible outcome. Using his experience from engineering, project management and service line management he takes a multi-faceted approach to ensure the right people are in the correct position coupled with the best technology to meet or exceed all expectations from security to compliance and business continuity.

Robert’s leadership style lends itself to building long term relationships and has consistently been a relied upon strength in many organizations. Over Robert’s time as an IT operational and project leader, he has spent significant time in both hands-on technology facing roles and client centric management roles to bring the best solutions that strive to meet the business and client needs.

Focusing heavily on his personal development skills and opportunities, Robert continues to foster coaching and mentorship relationships everywhere in his life, and the lives around him.

Douglas Dunbar

VP of Sales & Marketing

As VP of Sales and Marketing for Revenue Enterprises, Douglas Dunbar leads with a passion for building strategic partnerships, nurturing relationships, and upholding customer service excellence. In his role, Doug focuses on marketing and brand strategy, sales team leadership, and working closely with members of the management team to best serve company goals.

Doug has over 28 years of National sales and marketing call/contact center leadership, with 10 years of service specifically at Revenue Enterprises. Currently, Doug serves as part of Wyoming HFMA Chapter leadership and has held various roles in Colorado HFMA Chapter leadership for over 9 years.

In his spare time, Doug is very family oriented. Additionally, he loves traveling, cycling, golfing, fishing, hunting, and boating.

Kris Brumley, MBA

SVP/COO

As SVP/COO of Revenue Enterprises, Kris Brumley is a collaborative partner within the executive team and a leader for operational functions across the organization. Kris productively shares vision, drives innovation, and supports those around her in a way that elevates them and fosters continuous improvement and results. She has helped create a supportive environment for clients resulting in 98% client retention and a 65% NPS score for all clients and 75% for top clients by revenue.

Kris possesses an MBA in data analytics and has twenty-five years of experience in the healthcare industry, with 19 specifically in revenue cycle. She brings a wealth of customer service experience to her role and has worn many hats at Revenue Enterprises including Director of Business Development, EBO Division Director, and VP of Client Experience Management.

In her personal life, Kris is as busy outside of work as inside. She values spending time with her family, and enjoys fishing, hiking, traveling and interior decorating and design.

Timothy (Tim) Brainerd

CEO

As CEO of Revenue Enterprises for almost 20 years, Tim Brainerd leads by example. He promotes a shared vision and stewards a culture of Integrity, Passion, and Respect. He has assembled and empowered high-performing talent and teams to support customers, facilitate strategic planning and manage the capital of the company. Under his leadership, Revenue Enterprises has doubled in size three times over the past fifteen years while maintaining a culture of caring and gratefulness.

Tim has close to four decades of revenue cycle experience, including nineteen years with RSI
Enterprises. He has been a past president of Colorado Chapter of the HFMA and a presenting speaker on the topic of Leadership. He is a fifteen-year member of Vistage International, the world’s largest CEO coaching and peer advisory organization for small and midsize business leaders.

Raised in the Midwest, Tim values humble principles like being respectful, caring, passionate, self-reliant, and most importantly grateful. His most important lesson and the lesson he hopes to pass on in all relationships is living the Golden Rule–do unto others as you would have them do unto you. He is intentional in his choices and believes in making decisions, taking action, being accountable, and loving your neighbors.

Whenever possible, Tim spends his time with his wife of nearly forty years, his adult children, and his grandchildren. His hobbies include fishing, golfing, traveling as well as game nights and sharing great food with his family.