Revenue Enterprises, LLC (REL) and Clear Health Finance Solutions are IPR Business Solutions’ companies. IPR Business Solutions provides the foundation for who we are and how we do business. This is an abbreviated version of our core values – Integrity, Passion and Respect. The customized solutions we offer provide innovative, cost-effective and flexible receivables resolution for our clients, with pinpoint focus on delivering exceptional customer service. Our leadership team hones several key elements for success: our exceptionally trained staff, the utilization of the latest technologies, customer service excellence, the flexibility to meet our clients’ ongoing needs, and an unwavering commitment to compliance adherence.
We assist customers and their families through
professional, positive and empathetic dialogue. Our
desire to understand each patient’s financial situation
creates an atmosphere of advocacy. We work to ease the
anxiety of collections and seemingly insurmountable debt
situations to concentrate on attainable solutions.
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We assist customers and their families through professional, positive and empathetic dialogue. Our desire to understand each patient’s ﬁnancial situation creates an atmosphere of advocacy. We work to ease the anxiety of collections and seemingly insurmountable debt situations to concentrate on attainable solutions.
Our goal is to clarify the balance due with each patient and work collaboratively to resolve the account with prompt payment. We help them understand their bill and options and ensure that all questions are answered before a request for payment is made. Our professional and friendly staff are transparent and thorough in examining options for resolution including payment plans and alternative money sources.
Our consultative approach fosters positive working relationships with your patients, resulting in their continued cooperation with us to resolve their bills. This translates into more collection dollars for you, satisﬁes patients and minimizes complaints. We provide better results that protect and enhance your brand in the community and marketplace.
Our Collaborative Process
Revenue Enterprises and Clear Health Finance Solutions
succeed through collaboration and partnership with our
clients and their patients to provide the most favorable
solutions for all parties. Customized programs are developed
for every client to support the mission statement and business
needs of your facility and best serve the needs of your
Patient Satisfaction is top priority in our ability to effectively and efﬁciently resolve accounts receivable. By helping patients understand their balances due and listening to their individual circumstances, we are able to present the most applicable solutions for their household needs that also fall within our clients’ individual ﬁnancial policies and guidelines.
REL and CHFS understand the ever-changing climate of the healthcare industry. We realize that managing growing self-pay balances requires focus and dedication. Our organization provides solutions that not only target maximized collections, but also concentrate on improvement around AR aging and reductions in bad debt write-offs through resolved account balances.
We understand that although there are best practices within our industry, each facility has unique initiatives, branding and priorities around how they balance AR with patient care. Our goal is to complement these initiatives with the use of our proprietary business analytics, ﬂexible work ﬂow strategies and innovative collection techniques.
Patient Communication and Correspondence
Customer Service Excellence is the foundation on which REL and CHFS were built. All patient communication and correspondence are designed to provide clarity to outstanding balances, offer a clear understanding of the status of accounts and deliver the easiest ways to pay those accounts or address their questions. Our agents strive and are incentivized to inspire enthusiasm on behalf of our clients.
REL and CHFS understand that even one compliance-related occurrence has the potential to be catastrophic to a facility and/or our agency. For this reason, staying abreast of all regulations around healthcare information, collections practices, ﬁnancial data and communication and ensuring adherence to those regulations is paramount. The robust compliance plan at Revenue Enterprises and Clear Health Finance Solutions includes detailed policies and procedures with ongoing employee training and refreshers. Just a few areas covered are:
- Red Flag Rules
A bullet-proof EDI process provides efﬁciencies and quality assurance in data integrity between REL, CHFS and our clients. Multi-level authentication, data encryption and secure ﬁle transfer protocols play a very small part in ensuring the privacy of the data we share. Automated new business and transaction loads backed by regular reconciliation processes ensure accuracy of account information to produce work ﬂow strategies and patient correspondence.