“I wanted to share some feedback regarding the conversation I just had with Angelique. She was very helpful!  I just wanted to give you my honest feedback.  I know a lot of times people only mention their poor experiences, so I wanted to highlight a very positive one. There’s been a lot of issues lately… and I’ve been having to call in a lot.  And she was more helpful than others, used a lot of empathy, patiently explained in detail to me what was going on, and fixed it!”