“I’ve been in contact with Nikki through MyChart many of times, and she always goes above and beyond my expectations.  I always know when she answers me, she is going to give me a knowledgeable explanation. I was questioning my bill and she gave me such a great explanation that I just paid the bill.  I wanted to inform her supervisor of what I think is an excellent response from an employee who should be valued and commended. Thanks Nikki!”