“I used to be a Supervisor for Delta airlines.  This girl needs to be recognized and promoted!  Some of the previous customer service people I have talked to in the past, I have been DISGUSTED by some of the service I received.  Talia told me she would look into something for me, and told me she would call me back.  And she actually did, when she said she would, and she was so helpful and had such amazing customer service skills.  I don’t want to be treated like a second-class citizen.  She saved a customer.”