Patient Satisfaction
At Revenue Enterprises we prioritize an exceptional patient financial experience. By joining your mission and upholding your culture of care through every stage of the revenue cycle we achieve better outcomes – both for your organization and your patients.
Our team prioritizes positive working relationships with your patients to ensure genuine satisfaction and unmatched revenue.
Uncommon Compassion
“She was great, very very helpful. Very kind and patient. I didn’t agree with the bill, as I am a nurse myself. Sophie was great and helped me figure everything out . And she helped me make a payment. So I just wanted to share that with you.”
“Maria went above and beyond. She stayed on the line for so long with me, and even worked through her lunch time trying to assist me . She had such amazing customer service that was next to none."
“I've been in service industry my whole life. My interaction with Wanda was over the top for a variety of different reasons … she helped me with so many things, she really cared, went above above and beyond, and paid attention to detail . I'd love to send her a nice handwritten note from my wife and I. It was as good of service that I've experienced in 40 years. It was Incredible! ”
Uncompromising Clarity
”There were charges in my summary that did not get billed on my insurance. There were amounts that needed to be adjusted. Thomas was the person I spoke to and he was a wealth of information . Of all the times I’ve spoken to patient services Thomas was the most informed and extremely helpful person.”
“I was totally satisfied with the help resolving a billing problem. Elizabeth took time to explain why I was billed & referred me to my secondary insurance co who immediately resolved the problem & said they’d re-submit my claim, giving me claim & reference numbers to give to [Hospital] bookkeeping dept. Elizabeth got me on the right track & after my call to her, everything just fell into place. Thank You, Elizabeth! ”
“I’ve been in contact with Nikki through MyChart many of times, and she always goes above and beyond my expectations . I always know when she answers me, she is going to give me a knowledgeable explanation. I was questioning my bill and she gave me such a great explanation that I just paid the bill . I wanted to inform her supervisor of what I think is an excellent response from an employee who should be valued and commended. Thanks Nikki! ”
Unexpected Results
"I wanted to share some feedback regarding the conversation I just had with Angelique. She was very helpful! I just wanted to give you my honest feedback. I know a lot of times people only mention their poor experiences, so I wanted to highlight a very positive one. There’s been a lot of issues lately … and I’ve been having to call in a lot. And she was more helpful than others , used a lot of empathy, patiently explained in detail to me what was going on, and fixed it !”
“I called in today to see about resolving my issue with my medical bill. Teresa helped me today. She was exemplary in demonstrating incredible active listening skills . I told her my story and she repeated it back to me precisely. She was very helpful, had a great telephone manner, and overall top-notch customer service skills. I wanted to ensure to pass this feedback along and how much I appreciate interacting with people like Teresa.”
"I am doing a whole lot better after speaking with Shanae. I've been dealing with this bill and insurance since May and Shanae just happened to be the lucky one to get my call. I don't believe I should be billed as it's incorrect. Shanae has done a ton and I literally mean a ton of work and following up with me on my account. She did a tremendous job, very confident, knowledgeable, speaks very clearly and is very compassionate. I broke my neck so I know I will have a lot more bills and I really hope all your reps are like Shanae. This has been the best billing experience I've had , and I know it sounds funny because no one likes bills but omg Shanae made this amazing! I can not thank her enough for all her help! ”
Our Patients Say – Give them a Raise!
“There was an over billing/out of pocket situation that I knew would be happening, and dealing with the insurance company was a nightmare. Rod in patient billing went above and beyond on my behalf to make sure all of the financial information was explained correctly. Give him a raise.”
“I used to be a Supervisor for Delta airlines. This girl needs to be recognized and promoted ! Some of the previous customer service people I have talked to in the past, I have been DISGUSTED by some of the service I received. Talia told me she would look into something for me, and told me she would call me back. And she actually did, when she said she would, and she was so helpful and had such amazing customer service skills. I don't want to be treated like a second-class citizen. She saved a customer.”
“I want to tell you … I've called 4 times this morning back and forth between "xyz customer" and other centers trying to figure out my bills. I was very frustrated until I talked to Saja. She did what she needed to do, and she helped me a lot. I wanted to let you know she did a great job.. give her a bonus.”
Our Results
<1 Minute
Time to Answer/Wait Times*
>93%
Patient Call Satisfaction
5-25%^
Higher Net Collections after initial 12 months as compared to industry average
*Metrics vary by program and are dependent on parameters